Changes between Version 1 and Version 2 of Troubleshooting

Timestamp:

Feb 28, 2011, 6:32:24 PM (13 years ago)

Author:

Sebastien Decugis

Comment:

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Troubleshooting

@@ -9 +9 @@
  * Compiling the framework with DEBUG support. This is done by selecting for example CMAKE_BUILD_TYPE=Debug during the build configuration (see [wiki:Installation#cmakeflags] for more information).
  * Running the daemon with a higher level of details in the debug output. This is done by passing one or more {{{-d}}} flags on the command line. The level can be increased up to 10 times ({{{-dddddddddd}}}) but the framework becomes usually unusable after 4 or 5... Anyway, in most cases, {{{-ddd}}} should give enough feedback to get a precise idea of what is going on.
+ * In addition, if you were able to isolate the function or at least source file where the problem is occurring, you can use {{{--dbg_func=<funcname>}}} or {{{--dbg_file=<filename>}}} to get maximum detailed information in this function/file only.
 
-In addition, if you were able to isolate the function or at least source file where the problem is occurring, you can use {{{--dbg_func=<funcname>}}} or {{{--dbg_file=<filename>}}} to get maximum detailed information in this function/file only.
+It is also of course possible to use a debugger such as {{{gdb}}} with freeDiameter, although its multithreaded design makes it a bit more difficult.
+
+== Reporting a problem ==
+
+Please use the help function of this site first to look for similar reports. This searches both the existing tickets and the mailing-list archives.
+
+If your problem is not already solved, please report to the support mailing-list: help@freediameter.net. If possible, include as much useful information as possible, including: your configuration file (if relevant, strip / alter any confidential information), the debug messages showing the problem, the Operating System on which you are running the framework, the steps to reproduce the problem. In some cases, a network capture (realized with ''wireshark'' for example) may also be helpful.
 
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