Troubleshooting

This page describes a few steps that you can follow in order to track a problem with freeDiameter.

Gathering debug messages

If your problem occurs following a reproductible sequence of events, you may get useful information by:

• Compiling the framework with DEBUG support. This is done by selecting for example CMAKE_BUILD_TYPE=Debug during the build configuration (see Installation for more information).

• Running the daemon with a higher level of details in the debug output. Default is level 1 : INFO. The level is increased by passing one or more -d flags on the command line. In most cases, -ddd should give enough feedback to get a precise idea of what is going on. The levels are defined in [source:freeDiameter/include/freeDiameter/libfdproto.h libfdproto.h] as follow:
  • NONE (0) : No message is displayed.
  • INFO (1) : Only important messages and errors are shown. This is the default, but might be overwritten at compilation.
  • FULL (2) : Additional information, allowing to follow the execution.
  • ANNOYING (4) : Very verbose level, including for example loops contents.
  • FCTS (6) : Traces entry in most functions, with their parameters.
  • CALL (9) : Traces almost all function calls.

The levels above 3 will result in a lot of information being displayed, and a slowing of the daemon's execution. These must be used with care. To get level 3 for example (assuming default is 1), use:

$ freeDiameterd -dd

• In addition, if you were able to isolate the function or at least source file where the problem is occurring, you can use --dbg_func=<funcname> or --dbg_file=<filename> to get maximum detailed information in this function/file only.

It is also of course possible to use a debugger such as gdb with freeDiameter, although its multithreaded design makes it a bit more difficult.

Reporting a problem

Please use the help function of this site first to look for similar reports. This searches both the existing tickets and the mailing-list archives.

If your problem is not already solved, please report to the support mailing-list: ​help@freediameter.net. If possible, include as much useful information as possible, including: your configuration file (if relevant, strip / alter any confidential information), the debug messages showing the problem, the Operating System on which you are running the framework, the steps to reproduce the problem. In some cases, a network capture (realized with wireshark for example) may also be helpful.

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